At zariiandsoul.com, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange under the conditions below.

Return Eligibility

You may request a return if:

  • The request is made within 10 days of delivery
  • The item is unused, unwashed, and in original condition
  • All original tags and packaging are intact
  • The item is not damaged by the customer

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted products (if applicable)
  • Accessories such as earrings (for hygiene reasons)
  • Innerwear or intimate items
  • Customized or altered products

Exchange Policy

  • Exchanges are allowed for size issues (subject to stock availability).
  • If the requested size is unavailable, a refund or store credit may be issued.
  • Exchange requests must be made within 7 days of delivery.

Return Process

To initiate a return:

  1. Email us at [Your Email Address] with your Order ID.
  2. Share product images (if damaged/defective).
  3. Wait for return approval confirmation.
  4. Ship the product to the provided return address.

Return shipping charges:

  • [Customer pays return shipping]
    OR
  • [We arrange pickup if product is defective]

Refund Policy

  • Refunds are processed after product inspection.
  • Once approved, refunds will be credited within 5–10 business days.
  • Refunds will be issued to the original payment method.
  • Cash on Delivery (COD) refunds may be processed via bank transfer.

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A wrong item
  • A defective item

Please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, contact us at support@zariiandsoul.com

Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once shipped, cancellation is not possible.

Contact Us

For return or refund assistance, contact:

Email:support@zariiandsoul.com
Phone: [Your Phone Number]
Address: No-3029, Z Block, Carpaga Apartments, 13th Main Road, Shanthi Colony, Anna Nagar, Chennai, TamilNadu, 600040